Shipping Policy

Shipping Policy

DTH ORDER (“we” and “us”) is the operator of (https://dthorder.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our
service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

  2. Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

    This price will be the final price for the shipping costs to the customer.

  3. Change Of Delivery Address
    For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

  4. Delivery Time Exceeded
    If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  5. Duties & GST
    GST has already been applied to the price of the goods as displayed on the website

  6. Cancellations
    If you change your mind before the installation of your dth item, we are able to accept cancellations at any time before the installation of dth. If you need more details, please refer to our refund policy.

  7. Customer service
    For all customer service inquiries, please email us at info@dthorder.com

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